Last Updated: June 2026
At Lovira.in, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a simple return and refund process subject to the terms below.
Return Eligibility
Customers may request a return within 48 hours of product delivery.
To be eligible for a return:
- The product must be unused and in its original condition.
- All original tags, packaging, accessories, and labels must be intact.
- The product must not show any signs of use, damage, alteration, or wear.
- The return request must be submitted within 48 hours of delivery.
Returns requested after 48 hours from delivery may not be accepted.
How to Request a Return
To initiate a return, please contact our customer support team within 48 hours of receiving your order.
Email: support@lovira.in
Phone: +91 9975 333 912
Please include:
- Order Number
- Customer Name
- Product Name
- Reason for Return
- Clear images of the product
For handbags and fashion accessories, customers are required to send an unboxing/opening video showing the product in its original condition. This video helps us verify the condition of the item and process your request faster.
Videos and supporting images should be emailed to support@lovira.in.
Return Approval
Once we receive your return request, our team will review the submitted details.
If approved:
- Return instructions will be shared with you.
- The product must be securely packed and returned in its original condition.
- Lovira reserves the right to reject returns if the product is found used, damaged, altered, or missing original packaging.
Refund Process
After the returned product is received and inspected:
- Refund approval will be communicated via email.
- Approved refunds will be processed to the original mode of payment used during purchase.
- Refund processing times may vary depending on your bank, payment provider, or payment method.
Typically, refunds are processed within 5–10 business days after approval.
Non-Refundable Situations
Returns and refunds may not be accepted in the following cases:
- Return request submitted after 48 hours of delivery.
- Product is used, damaged, washed, altered, or not in original condition.
- Original packaging, tags, or accessories are missing.
- Failure to provide the required unboxing/opening video when requested.
- Products damaged due to misuse, negligence, or improper handling by the customer.
Damaged or Incorrect Products
If you receive:
- A damaged product
- A defective product
- An incorrect item
Please contact us within 48 hours of delivery with photos and an unboxing video so that we can investigate and resolve the issue promptly.
Contact Us
For any return or refund-related queries, please contact:
Lovira.in
Website: https://www.lovira.in
Address:
18, Asawari Complex, Paud Road, Kothrud, Pune – 411038, Maharashtra, India
Email: support@lovira.in
Phone: +91 9975 333 912
We are committed to providing a fair and transparent return and refund experience for all our customers.